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	<title>Phi for Fools &#187; marketing</title>
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		<title>Dell(a) Responds: Feedback is Cute!</title>
		<link>http://www.mayabaratz.com/2009/05/14/della-responds-feedback-is-cute/</link>
		<comments>http://www.mayabaratz.com/2009/05/14/della-responds-feedback-is-cute/#comments</comments>
		<pubDate>Thu, 14 May 2009 18:19:11 +0000</pubDate>
		<dc:creator>Maya Baratz</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[dell]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[women]]></category>

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		<description><![CDATA[I have to say, I&#8217;m surprised by the fact that Dell actually acknowledged the criticism my blogging cronies and I and have issued towards their condescending and out-of-touch efforts to market to women. And so quickly. We&#8217;ve seen startups do this, but it&#8217;s kind of rare that a hardware company would pay so much attention [...]]]></description>
			<content:encoded><![CDATA[<p>I have to say, I&#8217;m surprised by the fact that Dell actually acknowledged the criticism my <a href="http://boltpeters.com/blog/computers-for-women/">blogging cronies</a> and <a href="http://www.mayabaratz.com/2009/05/12/della-dell-for-girls-seriously/">I</a> and have issued towards their condescending and out-of-touch efforts to market to women. And so quickly. We&#8217;ve seen startups do this, but it&#8217;s kind of rare that a hardware company would pay so much attention to the chatter online. That&#8217;s cool, and I commend the company for that.<br />
<img src="http://www.mayabaratz.com/wp-content/uploads/2009/05/delldog.jpg" alt="" title="" width="240" height="180" class="alignright size-full wp-image-96" /></p>
<p>The problem is, the response is lame. I realize it would take them more than a few days to go back to the drawing board and/or take back what they created. Because that&#8217;s what they&#8217;d essentially need to do. The site&#8217;s marketing is so misguided, they&#8217;d need to start from scratch &#8212; even drop the whole concept of creating a site geared at women. We know you want to sell us these things, but they are computers, not purses. C&#8217;mon now. </p>
<p>But instead of issuing a place-holder type of response (i.e., &#8220;thanks for your feedback, which was x, y, and z. Hold your horses; we&#8217;ll be back with something better soon&#8221;), they made a couple of copy tweaks to their <a href="http://content.dell.com/us/en/home/della-wired-life.aspx">&#8220;tech tips&#8221; page</a>, and added this preface:</p>
<p><em>Editors Note: Some of you have read this article over the last several days and will notice a few modifications. You spoke; we listened. Thank you for your ongoing feedback.</em></p>
<p>In terms of what they actually modified, I think they softened up the whole &#8220;you&#8217;re fat and stupid, and buying a netbook from us can fix that&#8221; message. Or at least the fat part. They still list &#8220;get smarter&#8221; as one of the things a netbook can help women do. But that doesn&#8217;t even begin to remedy the fact that all of this messaging is categorized under the umbrella of &#8220;tech tips&#8221; &#8212; or that the whole site basically screams, &#8220;omg you guys! math is hard, netbooks are fun!&#8221;</p>
<p>But I don&#8217;t condemn Dell for trying to save face. I think it&#8217;s cute.</p>
<p><em>[Photo: <a href="http://www.flickr.com/photos/joshb/58658848/">Flickr/joshb</a>]</em></p>
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